Help and contact
Contact
Write to us: info@bardanapp.com. We usually reply within a few working days. If you find a bug in the App, tell us which place it concerns and what you saw. A screenshot helps too.
Common problems
Places do not load
Check your internet connection, then pull down the list to refresh it. If the connection is fine and the list stays empty, close the App and restart it. If it still does not work, write to us and include the App and phone versions.
Incorrect opening hours or a closed place
Open the place’s profile. If you found it closed, tap the “It was closed” button. You can send other errors (wrong opening hours, wrong address, a place that has moved) on the report form. You can report a missing place from the empty search result. We review every report and, if needed, correct the profile.
Sign-in problems and a forgotten password
On the sign-in screen, tap “I forgot my password”, and we will send a link to your e-mail address for setting a new password. If it does not arrive, check your spam folder as well. An account is not required: the App can also be used without one.
Deleting your account
In the App: Account and settings → Delete account. Deletion is permanent. You can also request it by e-mail at info@bardanapp.com; in that case, write from the e-mail address belonging to the account. The privacy notice describes what data we process and how.
Turning notifications on and off
In the App: Account and settings → Notifications and route. You get notifications only if you turn them on here, or ask for a reminder for an event. If you disabled notifications in your phone’s system settings, you need to enable them again there.
For partners
As a hospitality venue, you can register on the partner portal. After registration we check that you are entitled to represent the place (by phone or e-mail), then approve the profile, and the App shows the place with a “Verified partner” label. We also approve a 24-hour story you upload before it appears; from approval it is visible for 24 hours. The details are in the partner terms.
More pages
The operator
Bucsek Barnabás e.v., 2836 Baj, Sport utca 2.; tax number: 92374821-1-31; e-mail: info@bardanapp.com.